Custom IVR Services

Interactive voice response(IVR) is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu. The selection is made using phone keypad entries or voice responses. This interaction allows the individual to communicate with the phone system and thus the computer system. The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt.

The Alwafai International Communication & information technology PBX server has a built in sophisticated IVR module capable of handling all your business needs including callback and forwarding options, phone to phone calls, answering for SMS initiated actions, announcements, etc. The IVR module is associated with campaigns, which can be set to run different scripts (functions).

With IVR software that was internally developed by Alwafai, IVR call answering services can be provided to any size group or organization. Our inhouse IVR service processes incoming calls using technology that answers calls without an operator.

Alwafai employs an experienced IVR programming staff that can deliver comprehensive IVR solutions quickly. Using this advanced technology, information can be provided to your callers at the touch of a phone keypad, 24 hours a day.

You can create any kind of ivr scripts using a graphical user interface from the remote management client. With more than 30 built-in actions it is very easy to build your custom IVR menus within minutes.