CRM For Call Centre

Vtiger CRM is a fully open source CRM application. vtiger CRM is widely trusted by thousands of businesses to effectively manage leads, identify quality sales, track marketing campaigns and monitor inventory. Its features include

map   Sales automation (product entries, inventory management, quotations, billing, and trouble ticketing)
map   Customer support & service functions, including a customer self service portal
map   Marketing automation (lead generation, campaign support, knowledge bases)
map   Inventory Management
map   Analysis and reporting

We handle VTiger projects and customize the CRM for various industry-specific needs. Our customer-centric approach makes us proficient in VTiger CRM implementation for various industry verticals. We have expertise in integrating CRM & Telephony. vtiger can be used much more effectively by integrating it with telephony applications like

map    Prepaid end-users
map    Preview Dialing
map    Click -2-Call
map    Voice Logging
map    Customer call history
map    Audio Conference
map    Handling Inbound Calls with IVRS and reseller POP-UP
map    Deep experience in working on vtiger CRM
map    Call Center Solution Integrated with vtiger
map    Integrating Telephony Capability in the vtiger CRM
map    Customized to suit your specific business processes and systems
map    Knowledge about vtiger CRM for mobile/mobile based interface
map    Project delivered on time and on budget
map    Best and Constant support after project delivery