The Alwafai International Communication & information technology Callcenter can handle huge amount of inbound and outbound traffic, in a secure, reliable way. The Alwafai callcenter combines maximum efficiency with easy to use and intuitive interfaces. Separate campaigns can be setup each of them running separately assigned scripts with graphical user interface for both the operators and the supervisors. By defining quotas, you can restrict your calls to well defined target groups (called clients).
All the call-center related statistics can be viewed in real-time. One of the features of the callcenter is predictive dialing. To restrict the operator wait times, the Calls can be prepared on the server side and dropped to operators when they are waiting for it.
Call Forward All/Busy/No Answer
Call transfer (Attended / Unattended)
Call Waiting, Call Hold
Caller ID Block
Voicemail
Caller ID
RingGroups
Call Return
Call Waiting, Call Hold