Call Centre

The Alwafai International Communication & information technology Callcenter can handle huge amount of inbound and outbound traffic, in a secure, reliable way. The Alwafai callcenter combines maximum efficiency with easy to use and intuitive interfaces. Separate campaigns can be setup each of them running separately assigned scripts with graphical user interface for both the operators and the supervisors. By defining quotas, you can restrict your calls to well defined target groups (called clients).

All the call-center related statistics can be viewed in real-time. One of the features of the callcenter is predictive dialing. To restrict the operator wait times, the Calls can be prepared on the server side and dropped to operators when they are waiting for it.

A separate application is used by call center operators as a sip client and database frontend, the Agent application. It has a simple VoIP client window where the operators are free to make calls to any number presented in the central database, it can handle automatic calls (will handle calls automatically if the operator is part of a campaign) and it features automatic software upgrade, refreshing itself whenever new features are deployed. The Alwafai International Communication & information technology has a decade of experience in the field of voice over IP communications, and a broad range of experience with many VoIP related products and have proven their reliability at numerous companies

Features :

map    Call Forward All/Busy/No Answer
map    Call transfer (Attended / Unattended)
map    Call Waiting, Call Hold
map    Caller ID Block
map    Voicemail
map    Caller ID
map    RingGroups
map    Call Return
map    Call Waiting, Call Hold