CRM For Call Centre

 

Vtiger CRM is a fully open source CRM application. vtiger CRM is widely trusted by thousands of businesses to effectively manage leads, identify quality sales, track marketing campaigns and monitor inventory. Its features include

map  Sales automation (product entries, inventory management, quotations, billing, and trouble ticketing)
map  Customer support & service functions, including a customer self service portal
map  Marketing automation (lead generation, campaign support, knowledge bases)
map  Inventory Management
map  Analysis and reporting

We handle VTiger projects and customize the CRM for various industry-specific needs. Our customer-centric approach makes us proficient in VTiger CRM implementation for various industry verticals. We have expertise in integrating CRM & Telephony. vtiger can be used much more effectively by integrating it with telephony applications like


map   Prepaid end-users
map   Preview Dialing
map   Click -2-Call
map   Voice Logging
map   Customer call history
map   Audio Conference
map   Handling Inbound Calls with IVRS and reseller POP-UP
map   Deep experience in working on vtiger CRM
map   Call Center Solution Integrated with vtiger
map   Integrating Telephony Capability in the vtiger CRM
map   Customized to suit your specific business processes and systems
map   Knowledge about vtiger CRM for mobile/mobile based interface
map   Project delivered on time and on budget
map   Best and Constant support after project delivery